Pre-requisites: Basic Smartphone and Browsing Skills on Android

Students should have the following skills before attending class.

1. Turning on the Android Phone:
   • Press and hold the power button (usually on the side) until the screen lights up.
2. Navigating the Home Screen:
   • Understand how to swipe left/right to see different screens.
   • Recognize app icons and how to tap to open them.
3. Accessing the Internet (Browsing Basics):
   • Open the Chrome browser (default on most Android phones).
   • Use the address bar to enter website URLs or search terms.

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Lesson 1: Creating a Gmail Email Account

1. Open the Gmail App or Website:
   • Locate the Gmail app on your home screen or app drawer.
   • Alternatively, open the Chrome browser and go to www.gmail.com.
2. Start Account Creation:
   • Tap on “Create account”.
   • Choose “For myself” when prompted.
3. Enter Personal Information:
   • First Name and Last Name.
4. Choose a Username:
   • Create an email address (e.g., john.doe123@gmail.com).
   • If your preferred username is taken, try adding numbers or variations.
5. Create a Password:
   • Use a mix of uppercase and lowercase letters, numbers, and symbols.
   • Example: P@ssw0rd!23
6. Confirm Password:
   • Re-enter the password exactly as before.
7. Add Recovery Information (Optional but Recommended):
   • Add a phone number for account recovery.
   • Use phone to verify, enter code displayed on phone
8. Agree to Terms:
   • Recognize and accept legal text (Terms of Service).

Security Tip: Write down your email address and password and store them in a secure place.

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Lesson 2: Downloading the KeyBank Mobile App on Android

1. Open Google Play Store:
   • Locate and tap the Play Store icon.
2. Search for KeyBank App:
   • Tap on the search bar at the top.
   • Type “KeyBank Mobile” and tap the search icon.
3. Select the Official App:
   • Ensure it’s the official app by checking the developer name (KeyBank, N.A.).
   • Look for the KeyBank logo (a red key).
4. Install the App:
   • Tap “Install”.
   • Wait for the download and installation to complete.
5. Open the App:
   • Tap “Open” from the Play Store.
   • Alternatively, find the app on your home screen or app drawer and tap to open.

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Lesson 3: Creating a Username, Password, and PIN for KeyBank

1. Open the KeyBank App:
   • Tap the KeyBank icon to launch the app.
2. Enroll in Online Banking:
   • Tap on “Enroll” or “Sign Up” if you’re a new user.
3. Verify Your Identity:
   • Provide instruction about social security numbers, why they are important and private. 
   • Enter required information such as Social Security Number, Account Number, and Email Address.
4. Create a Username:
   • Choose something easy for you to remember but hard for others to guess.
   • Avoid using personal information like your full name or birthdate.
5. Create a Password:
   • Provide language instruction for the words: characters, uppercase, lowercase and symbols
   • Must be 8-32 characters.
   • Include uppercase letters, lowercase letters, numbers, and symbols.
   • Example: K3yB@nk#2023
6. Set Up a Security Question:
   • Provide instruction about security questions
   • Choose a question and provide an answer you can remember.
7. Create a Mobile PIN:
   • Choose a 4-digit PIN for quick access.
   • Avoid simple sequences like 1234 or repetitive numbers like 1111.

Security Tip: Do not share your username, password, or PIN with anyone. If a stranger helps you, and they know your password or pin, learn to change your password and pin. Learn that it is acceptable to ask a stranger to look away when you are entering your pin or password. 

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Lesson 4: Storing Your Login Credentials Safely

1. Physical Storage:
   • Write down your username, password, and PIN on paper.
   • Store it in a secure and private place, like a locked drawer or safe.
   • As you use technology, you will have many usernames and passwords. It will not be possible to memorize them all.

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Lesson 5: Logging into the KeyBank App

1. Open the KeyBank App:
   • Tap the KeyBank icon.
2. Enter Your Username:
   • Type in the username you created.
3. Enter Your Password:
   • Carefully type your password.
   • Tap on the eye icon to view the password if needed.
4. Enter Your Mobile PIN:
   • Input the 4-digit PIN you set up earlier.
5. Navigate the App:
   • Familiarize yourself with the home screen, menus, and options.

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Lesson 6: Verifying Identity through Email or SMS

1. Understanding Verification Codes:
   • Banks use these codes to ensure it’s really you logging in.
2. Receiving a Code via SMS or Email:
   • You may be prompted to receive a code.
   • Choose “Text Message”
3. Entering the Verification Code:
   • Switch to your phone to check your messages. Enter the code into the app exactly as it appears.
4. Trusting the Device:
   • You may have the option to register your device so you won’t need to verify every time.

Security Tip: Only enter codes that you have requested during login. If you receive an unsolicited code or text at any other time, do not use it (see lesson 8)

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Lesson 7: Using QR Codes in KeyBank’s Online Banking

1. What are QR Codes?
   • Square barcodes that can be scanned to access information or services.
2. Using QR Codes with KeyBank (If Applicable):
   • Some banks allow bill payments or transactions via QR codes.
3. How to Scan a QR Code:
   • Open the KeyBank app.
   • Look for a “Scan” or “QR Code” option.
   • Allow the app to access your camera if prompted.
   • Align the QR code within the frame to scan.
4. Completing Transactions:
   • Follow on-screen instructions after scanning.
   • Confirm details before proceeding.

Security Tip: Only scan QR codes from trusted sources, like official bills or at verified merchant locations.

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Lesson 8: Cybersecurity 101

1. Golden Rule: When in Doubt, Do Not Click:
   • As a new user, do not click on links in emails or texts. Ask for help if you think the message is real. 
   • As your technical skills increase, learn about “suspicious emails” and what to look for – however, this is an advanced skill and scams are getting worse every day, even tech-savvy users fall for scams. 

If your phone suddenly shows a message that says it’s infected or has a virus:

1. Turn off your phone immediately by holding down the power button until the screen goes black.
2. Restart your phone after a minute. In most cases, the message will disappear.
3. If the message appears again, don’t click on anything. Visit your local phone store (like a T-Mobile store) or your local KeyBank branch for assistance.

2. Recognizing Phishing Attempts:
   • Only trust messages from people you personally know. 
   • Be wary of messages that urge immediate action or request personal information.
   • Ignore all messages from companies you do not know (including products you did not purchase, lost packages from the post office, contests you have won, notices that your account has been hacked, etc)
3. Official Communication Channels:
   • KeyBank will contact you via official channels.
   • Emails will come from addresses ending with @keybank.com.
   • Even if a message or text seems real, do not click on it. Instead, log into your app. If the message is real, it will appear in the app. Visit a branch if you are unsure. 
4. Contacting KeyBank:
   • If unsure, call KeyBank’s official customer service number: 1-800-539-2968.
   • Visit a local branch for assistance.

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Lesson 9: Performing Basic Online Banking Tasks

1. Viewing Your Money in the Bank:
   • Log into the KeyBank app.
   • Your “account balance” (your money total) should be visible on the home screen.
2. Advanced Topics Outside Scope of 101 – See Advanced Digital Literacy – Banking 
   • Transferring Money Between Accounts:
   •  “Bill Pay” – although you can pay a bill through the app, it is better to pay bills through the vendor’s site – for example Xcel energy bills can be paid online at Xcel.com 
   • Depositing Checks via Mobile Deposit – beginners should deposit checks at a local branch
   • Send money to a friend or family member with Zelle (through KeyBank) 

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Lesson 10: Seeking Assistance

1. KeyBank Customer Service:
   • Phone: 1-800-539-2968
   • Website: www.key.com
2. In-Person Visits:
   • Locate your nearest KeyBank branch for face-to-face assistance.
3. Educational Resources:
   • Use KeyBank’s online tutorials and FAQs for additional learning.
4. Send a screenshot to a friend via text message if you have questions about what you see.
5. Use translation tools: Learn to “cut-and-paste” text into Google Translate, choose “English to Kinyarwanda”

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Summary of Cybersecurity Guidelines

• When in Doubt, Do Not Click: Ignore and delete suspicious emails or texts.
• Do Not Share Sensitive Information: Passwords, PINs, and verification codes are private.
• Verify Requests: Contact KeyBank directly if you receive a communication that seems important. If the message is real, it will appear in “messages” in your KeyBank app. 
• Use Official Channels: Always use the KeyBank app or http://www.Key.com

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Lesson Plan in Kinyarwandan (translated via ChatGPT4)

Abimukira batazi Icyongereza bakeneye gahunda y’amasomo yahinduwe mu rurimi kavukire ibahugura mu buryo bwo gukoresha telefone zigezweho. Amasomo aratangira n’ubumenyi bwo hasi – umutekano w’ikoranabuhanga no kuburizamo uburiganya, gukora izina-ry’umukoresha, gushyiraho ijambo ry’ibanga no kwigishwa uburyo bwo kuribuka. Kwigishwa uko bakurura porogaramu.

Ibyo bisabwa mbere y’amasomo: Ubumenyi bw’ibanze ku gukoresha telefone zigezweho no kwinjira ku rubuga rw’ibitekerezo (Browsing) kuri Android Abanyeshuri bagomba kuba bafite ubumenyi bukurikira mbere yo kwitabira isomo:

Kuzimya no gutekereza telefone Android:

• Kuraho umupira (power button) (ubusanzwe uba ku ruhande) kugeza aho ekran yaka.

Gutambuka kuri Ekran yo murugo:

• Menya uko ushusha wimura ibumoso/iburyo kugira ngo ubone amakuriki.
• Menya uko ubonera imirongo yo gutangiza porogaramu (apps) no kwinjiramo.

Kwinjira ku murongo (Browsing):

• Fungura porogaramu ya Chrome (yabayeho kuri telefoni nyinshi za Android).
• Koresha ibarizo rya adiresi winjizemo amazina ya sites cyangwa inyandiko yo gushakisha.

Isomo rya 1: Gukora Konti ya Gmail

• Fungura porogaramu ya Gmail cyangwa winjire ku rubuga rwa Gmail.
• Shaka porogaramu ya Gmail ku ekran y’umurongo wawe cyangwa mu buryo bw’amasoko y’amasomo.
• Byongeye, fungura Chrome ukore kuri www.gmail.com.
• Tangira gukora konti: Kora kuri “Gukora konti” kandi hitamo “Kubwanjye.”

Gushyira mu buryo amakuru bwite:

• Izina rya mbere n’ irindi zina.

Hitamo Izina ry’umukoresha:

• Shyiraho aderese y’imeli (urugero: john.doe123@gmail.com).
• Niba izina wifuje ryafashwe, jya ugerageza kongeramo imibare cyangwa guhindura.

Shyiraho Ijambo ry’ibanga:

• Koresha amabanga y’inyuguti, imibare n’udushushanyo.
• Urugero: P@ssw0rd!23

Kwemeza Ijambo ry’ibanga:

• Subiramo ijambo ry’ibanga neza.

Shyiramo amakuru y’ubutabazi (bihitamo ariko birasabwa):

• Ongeraho nimero ya telefone kugirango izafashe mu kubura konti.

Kwemeza nimero ukoresheje telefone, shyiramo kode zagaragaye kuri telefoni.

Kwemeranya ku Mategeko:

• Menya neza kandi wemere inyandiko y’amategeko (Amabwiriza ya Serivise).

Gikorwa cy’umutekano: Jya wandika aderese yawe ya imeli n’ijambo ry’ibanga, ubishyire ahantu hafite umutekano.

Isomo rya 2: Gukurura KeyBank Mobile App kuri Android

• Fungura Google Play Store: Shaka kandi ukoreshe akantu ka Play Store.
• Fungura KeyBank App: Kanda ku ibarizo ryo gushaka hejuru.
• Andika “KeyBank Mobile” hanyuma kanda gushaka.
• Hitamo Porogaramu yemewe: Menya ko ari porogaramu yemewe ukoresheje amazina y’umukora (KeyBank, N.A.). Reba logo ya KeyBank (ifunguzo ritukura).
• Kurura Porogaramu: Kanda kuri “Kurura.”
• Fungura Porogaramu: Kanda kuri “Fungura” mu Play Store. Byongeye, shaka porogaramu kuri Ekran cyangwa mu buryo bw’amasomo y’ikimenyetso (app drawer) kanda kuri porogaramu.

Isomo rya 3: Gukora izina ry’umukoresha, Ijambo ry’ibanga n’umubare w’ibanga (PIN) muri KeyBank

• Fungura porogaramu ya KeyBank: Kanda kuri icon ya KeyBank kugirango itangire.
• Kwinjira mu gukora ubwishingizi bwo kuri Internet: Kanda kuri “Kwiyandikisha” cyangwa “Kwiyandikisha” niba uri umukoresha mushya.
• Kwemeza ibiranga bwawe: Shyira inyigisho ku by’ubutunzi bw’abantu birimo imibare y’indangamuntu n’akonti.

Isomo rya 4: Kubika amakuru yawe mu buryo butekanye

Isomo rya 5: Kwiyandikisha muri KeyBank App

Isomo rya 6: Kwemeza ibiranga bwakoresheje imeli cyangwa SMS

Isomo rya 7: Gukoresha QR Code muri KeyBank

Isomo rya 8: Ubumenyi bwo kurinda ikoranabuhanga (Cybersecurity)

Isomo rya 9: Gukoresha serivisi zisanzwe za Banki kuri Internet

Isomo rya 10: Gushaka ubufasha mu gukora kuri Banki

Iyi nyandiko irakomeza, kandi niba ukeneye ibindi bisobanuro cyangwa gusubiza bimwe muri byo, ndahari!